The terms behind the work we do.

These terms apply to services provided by The Christmas Lights Company (“we,” “us”) to you (“you,” the customer). Approving a design, signing a proposal, or scheduling an install means you accept these terms. Your written proposal governs if anything in it conflicts with this page.

Designs and renderings are free and carry no obligation. They’re illustrations of intent, not photographs — the finished install will closely follow the approved design, with reasonable adjustments for the actual conditions of the roofline, landscaping, and power access.

Pricing is based on the approved design and the property as described. If the scope changes — more roofline, additional trees, added elements — we’ll quote the change before doing the work.

Install dates are scheduled in the order deposits and approvals are received and depend on weather and safe working conditions. We may reschedule for lightning, high wind, ice, or other unsafe conditions.

You agree to provide reasonable access to the property, including working exterior outlets, and to secure pets during our visits. You do not need to be present for the install.

If you rent, lease, or are subject to an HOA or landlord approval, you’re responsible for obtaining permission before we install.

Unless your proposal says otherwise, all lights, clips, cords, timers, and related materials remain our property. They are provided for use during your season and are removed and stored by us at the end of it. Materials may not be transferred, modified, or reused without our consent.

During your season we repair outages, loose strands, and weather damage at no additional charge, typically the same day or the next business day. Report issues by calling or texting 640-600-8100.

Maintenance does not cover damage caused by third parties, animals, tampering, vandalism, roof or gutter work performed by others, or any modification of our installation. We’ll quote repairs of that kind separately.

Takedown is scheduled with you and typically occurs between January and March. We store your materials in the off season. If we cannot access the property to remove materials after repeated attempts and reasonable notice, additional charges may apply.

Payment terms are stated in your proposal or invoice. Seasonal service is billed for the season as a whole and includes design, installation, maintenance, takedown, and storage. Late balances may be subject to a reasonable late fee, and work may be paused on past-due accounts.

You may cancel before installation begins for a refund of amounts paid, less any costs already incurred on custom materials. Once installation is complete, seasonal fees are non-refundable, though we will always work with you to make an installation right.

We install using professional methods designed to avoid damage, and we carry general liability and workers’ compensation insurance. Certificates are available on request.

We are not responsible for pre-existing conditions or for damage arising from them — deteriorated shingles, loose or failing gutters, rotted fascia, unsafe or non-code wiring, or previously damaged surfaces. We will tell you if we see a condition that concerns us before proceeding.

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the season in question. We are not liable for indirect or consequential damages.

We may photograph completed installations for our portfolio and marketing without publishing your name or street address. Tell us if you’d prefer we don’t, and we won’t.

These terms are governed by the laws of the state in which the property is located. If any provision is found unenforceable, the rest remains in effect.

We may update these terms. The version in effect for your season is the one posted when you approved your design.